- Introduction
1.1. Happybassar.com (“Happybassar,” “we,” “us,” or “our”) is committed to providing a
seamless shopping experience for our customers. This policy outlines the procedures for
cancellation, return, and refund of products purchased on happybassar.com. - Cancellation Policy
2.1. Orders can be cancelled before they are processed for shipping. Once an order is
processed for shipping, it cannot be cancelled
2.2. To cancel an order, customers can log in to their account on happybassar.com, navigate
to the “My Orders” section, and follow the cancellation instructions. Alternatively, customers
can contact our customer support team for assistance with cancellations.
2.3. Refunds for cancelled orders will be processed within 3 business days. The refund
amount will be credited back to the original payment method used for the purchase. - Return Policy
3.1. Happybassar.com offers a hassle-free return policy for products that meet the following
criteria:
The product is returned within 7 days of delivery.
The product is unused, undamaged, and in its original packaging.
The product is eligible for return based on the specific return guidelines provided for
each product category.
3.2. To initiate a return, customers can log in to their account, navigate to the “My Orders”
section, select the order containing the product to be returned, and follow the return
instructions. Customers can also contact our customer support team for assistance with
returns.
3.3. Upon receiving a return request, our team will verify the condition of the returned
product. If the product meets the return criteria, a refund will be initiated within 3 business
days of receiving the returned product. - Refund Policy
4.1. Refunds will be processed to the original payment method used for the purchase.
Depending on the payment method and the customer’s financial institution, it may take up to
7 business days for the refund to reflect in the customer’s account.
4.2. In case of cash on delivery (COD) orders, refunds will be provided via bank transfer or
store credit, as per the customer’s preference. - Contact Us
5.1. If customers have any questions or require assistance regarding cancellations, returns, or
refunds, they can contact our customer support team at [email protected]
or Customer care number 91-8848727426